01 Processing Time
- Orders are processed within 1–2 business days
- Processing does not include weekends or U.S. holidays
02 Shipping Time
- Standard delivery within the U.S.: 3–7 business days
03 Order Tracking
- Once your order ships, you will receive an email with your tracking number
- Please allow 24–48 hours for the tracking link to update
04 Address Accuracy
- Customers are responsible for providing a correct and complete shipping address
- Rujo Coffee House is not liable for delays or lost packages due to incorrect addresses
05 Carrier Delays
- We are not responsible for delays caused by the postal carrier, weather conditions, or other circumstances outside our control
06 Lost or Stolen Packages
- If a package is marked delivered but not received, please contact the carrier directly
- We will assist when possible, but cannot guarantee replacement for packages marked as delivered
Questions? Email us at support@rujocoffeehouse.com